Job Details

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Grand Junction area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer:

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Training
• Fantastic Culture and Work Environment

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SUMMARY

Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Greets showroom/counter customers and determines the nature of their visit.

Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.

Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.

Communicates with callers and visitors in a professional, friendly, and efficient manner.

Communicates messages to the appropriate parties in a timely manner.

Types memos, correspondence, reports, and other documents.

Assists with clerical duties as requested.

Maintains a professional appearance.

Keeps work area neat and clean.

Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.

Receives cash, checks and credit card payments from customers; records amount received.

Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

MARGINAL DUTIES

Assist the Team Leaders with all administrative functions which would include but not limited to updating the RO status, general comments, matching estimates to the repair orders, filling in Complaint, Cause and Correction.

Issue and monitor PO's for outside vendor's not handled as sublet through the business system.

Assist shop office personnel with answering incoming phone calls in a prompt, polite, professional manner.

Files repair orders work, correspondence, and other records.

Prepares and sends out receipts.

Handles special clerical projects as instructed

Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting such information.

Various duties as assigned

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, standing, bending and be able occasionally lift up to 20 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Can be noisy at times

Truck Dealership showroom

Temperatures are usually mild