Job Details

Compensation: Salaried based upon experience

Are you the right applicant for this opportunity Find out by reading through the role overview below.

Employment type: full-time

Accepting applications for a skilled and motivated technical expert who will provide leadership and direction to a team of support technicians. The successful candidate will maintain a culture of excellence and drive superior customer service, helping to solve problems and deliver permanent solutions.

Responsibilities:

- Supervise, mentor and lead mentor junior technicians through principle, example and accountability metrics.

- Manage short- and long-term projects, delivering solutions on-time and on-budget.

- Communicate professionally to staff, customers and vendors, comfortably speaking technically to stakeholders of different skill and knowledge levels.

- Serve as the final escalation point to either solve problems or lead the search for a solution.

- Drive a culture of proactive technology management implementing industry best practices and security standards.

- Work with vendors and service providers to leverage service level and maintenance agreements.

- Identify areas to improve customer service, efficiency and on-time delivery.

- Address customer grievances and convert problems to successes.

- Maintain documentation, inventories and account for the distribution of equipment and supplies.

Experience and Qualifications:

- Minimum 5 years of relevant experience in a leadership role.

- Minimum 3 years of experience troubleshooting mixed software solutions in multi-user environments.

- Experience managing Windows server environments including Exchange, SQL and Terminal Services.

- Experience administering Microsoft Active Directory, Group Policy, and DFS.

- Experience with cloud-based services including Azure, and Office 365 environments.

- Experience with virtualization environments including Hyper-V, VMware and Citrix.

- Experience configuring and troubleshooting enterprise network equipment including routers, switches, firewalls, wireless controllers and access-points both at the command line as well as GUI level.

- Knowledge of communications and network protocol fundamentals; TCP/IP, SMTP, DNS, DHCP, SIP, SSL, IPSec, VPNs, Routing protocols, VLANs, Layer-2 topology management and WAN technologies.

- Knowledge of VoIP and telephony technologies, traffic-shaping and QoS.

- Ability to multi-task in a sometimes fast-paced environment while expertly prioritizing competing urgencies.

- Strong diagnostic, problem solving and analytical skills.

- Outstanding customer service, communications and interpersonal skills projecting a professional image and positive attitude.

You must be able to pass a criminal background check and have a clean driving record.

Job Type: Full-time

Benefits:
* Employee discount
* Health insurance
* Paid time off

Schedule:
* 8 hour shift
* On call
* Overtime

Education:
* Bachelor's (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:
* Employee discount
* Health insurance
* Paid time off
Compensation Package:
* Holiday pay
* Hourly pay
* Overtime pay
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* On call
* Overtime

Ability to Commute:
* Grand Junction, CO 81501 (Required)

Ability to Relocate:
* Grand Junction, CO 81501: Relocate before starting work (Required)

Work Location: In person