Job Details

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Established in 2007, we focus on providing exceptional IT infrastructure management for small to mid-sized businesses.

As we continue to grow, we are seeking an experienced IT Project Manager to join our dynamic team. The ideal candidate will have a passion for project management, a keen understanding of IT services, and the ability to lead cross-functional teams to successful project completion.

At FusionTek, we pride ourselves on our core values:

• Teamwork: Collaboratively working towards a common goal.
• Growth Mindset: Fostering success for our coworkers, clients, and the company.
• Integrity: Maintaining an honest and transparent approach that prioritizes our clients.
• Ownership: Taking responsibility for our work and ensuring tasks are seen through to completion.

As our IT Project Manager, you will be responsible for leading IT projects, ensuring that they are delivered on time, within scope, and within budget. Your role will require strong organizational, communication, and leadership skills to manage client relationships, project timelines, and team performance.

Key Responsibilities include:

• Developing and managing project plans, timelines, and budgets
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
• Take the initiative to recognize, monitor, and address potential risks.
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
• Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
• Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
• Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
• Evaluate and offer feedback on project hour estimates that are non-technical
• Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Requirements

Education & Experience

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field or equivalent practical experience
• At least 4 years of experience in Project Management within a Managed Service Provider (MSP), IT services, or technology consulting environment.
• Experience working directly with clients, vendors, and internal technical staff in a fast-paced service environment.
• Proven track record of successfully managing multiple IT projects that involve cross-functional teams.
• Project Management Professional (PMP) certification is preferred.

Technical Skills

• Thorough knowledge of IT principles, infrastructure, and managed services, enabling effective communication of these concepts in a client-friendly manner.
• Proficiency in Microsoft Office Suite (e.g., Excel, Teams, SharePoint)
• Experienced in Professional Services Automation (PSA) tools and project management software (e.g., Connectwise Manage, Autotask, Asana, MS Project, etc.)
• Familiarity with IT service management (ITSM) frameworks.

Other Skills & Abilities

• Excellent organization and time-management skills.
• Strong communication and interpersonal abilities
• Possess a problem-solving attitude along with a proactive methodology for recognizing and minimizing risks.
• Meticulous and committed to precision.
• Able to work independently and as part of a team.
• Willingness to travel occasionally as needed.

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we're excited to provide:

• Salary range - $90k - $110k/year
• Competitive pay with quarterly bonus eligibility
• Coverage for 90% of your medical, dental, and vision insurance expenses.
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 17 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Fun team events