Job Details

Fraud Supervisor

The Fraud Supervisor accomplishes results and meets set goals through effective management of a team of fraud investigators, analysts and specialists that acquire and analyze information on suspected fraud cases.

Essential Duties/Responsibilities:

• Directly and through staff, the Fraud Supervisor leads and coordinates the operational activities for their assigned team.
• Responsible for developing individual training programs for fraud staff members and ensuring that there is adequate staffing, planning, and scheduling departmental activities and workload.
• Coordinates with Department Manager(s) ensuring that operational schedules are met.
• Handles or assists in resolving technical and/or complicated transactions and/or operational issues.
• Effectively updates and administers Fraud policies and procedures to ensure compliance with applicable laws and regulations and the Bank's policies.
• Ensures quality service and effective operations support for internal and external customers.
• Interfaces with other departments to resolve customer service issues.
• Follows up with resolution of problems to ensure timely response and customer service.
• Responsible for developing, updating and maintaining software by participating in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
• Keeps informed of new or changing developments, products, services or ideas which would affect operations.
• Develops, monitors, and tracks business performance against goals for assigned business line. Ensures risk, quality control and customer service goals are met.
• Monitors and tracks fraud statistics.
• Writes and delivers performance evaluations for Fraud Specialist, Fraud Analyst, and Fraud Investigator.
• Regular and reliable on-site attendance is an essential function of this position.
• Performs other duties as assigned.

Supervisory Duties:

• Direct supervision over Fraud Investigators, Fraud Analysts and Fraud Specialists.
• Responsible for hires, promotions, terminations, disciplinary actions, and training staff members.

Employees are held accountable for all duties of this job.

Job Qualifications:

• Knowledge, Skills, and Ability:
• Proficiency in the use of Adobe, Excel, Word, and Powerpoint.
• Thorough knowledge of commonly-used concepts, practices, and procedures for handling bank fraud.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Proven organizational, leadership and project management skills.
• Well-developed customer relations skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• General knowledge of banking operations and human resources.
• Education or Formal Training:
• High School Diploma or General Education Diploma (GED) equivalency required.
• A Bachelor's Degree in Business, Finance or Accounting preferred.
• Certified Fraud Professional required.
• Certified Fraud Examiner or in the process of becoming one within a year.
• Ongoing training for fraud trends.
• Possession of, or ability to obtain a valid Colorado Driver's License, required.
• Experience:
• Five (5) to Ten (10) years of fraud experience in the financial services industry and a minimum of one year of supervisory/management experience required.
• An equivalent combination of education and experience may be substituted on a year to year basis.

Working Conditions:

• Working Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Travel to conferences, meetings and branch locations on a regular basis is necessary.
• Physical Activities:
• These are representative of those which must be met to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $27.00 to $32.00 per hour, depending on experience.